Our Privacy Policy
Our Commitment to Your Privacy
We take your privacy and data security seriously. New Town Nests is registered with the UK Information Commissioner’s Office (ICO), and we handle all personal information in accordance with data protection laws.
Any information you share with us is stored securely and used only for the purpose of delivering our services. We never share your data outside of our organisation unless required to do so by law or where necessary to support our services.
Our full Privacy Policy is set out below.
New Town Nests (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data with care, discretion, and professionalism. This policy explains how we collect, use, store, and protect your information in accordance with UK data protection laws.
We are registered with the ICO -
1. Information We Collect
We may collect and process the following personal data:
Name, address, email address, and telephone number
Details about the services you request
Property information relevant to service delivery
Access information (e.g. entry instructions, alarm details, keyholding arrangements where applicable)
Communication records (emails, messages, enquiries)
Payment and invoicing information
We only collect information that is necessary to deliver our services safely and effectively.
2. How We Use Your Information
We use your personal data to:
Provide and manage our services
Arrange and carry out bookings
Communicate with you regarding enquiries or updates
Maintain internal records and accounts
Improve our services
Comply with legal obligations
3. Sensitive Property & Access Information
Due to the nature of our services, we may hold sensitive information relating to your home, including access arrangements and, where agreed, keyholding details.
This information is shared only with authorised team members who require it to deliver services
All staff are expected to maintain strict confidentiality and professionalism at all times
Keyholding and access information is handled with heightened security and discretion
We implement internal procedures to minimise risk and ensure safe handling of this information
4. Data Storage and Security
We take data security seriously and use appropriate technical and organisational measures to protect your information.
Client data is stored securely using trusted systems, including Connecteam
Access to data is restricted to authorised personnel only
We take steps to prevent unauthorised access, loss, misuse, or disclosure
We retain data only for as long as necessary for business or legal purposes
5. Sharing Your Information
We do not sell, rent, or share your personal data for marketing purposes.
We may share your information only where necessary with:
Professional advisers (e.g. accountants)
Service providers supporting our operations
Authorities or regulators where required by law
All third parties are required to respect the security and confidentiality of your data.
6. Lawful Basis for Processing
We process your data under the following legal bases:
Contract – to provide services you request
Legal obligation – to comply with applicable laws
Legitimate interests – to operate and improve our business responsibly
7. Your Rights
You have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where appropriate
Object to or restrict certain types of processing
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
8. Cookies (Website Use)
Our website may use basic cookies to improve your browsing experience. You can control or disable cookies through your browser settings.
9. Contact Us
If you have any questions about this policy or how your data is handled, please contact:
New Town Nests
Email: enquiries@newtownnests.co.uk
Website: www.newtownnests.co.uk
Last updated - 16/04/2026