Step 1: Fill Out the Interest Form

• Start by completing our contact form , which you can find here. This is the first step in securing your household help. We will aim to get back to you within 24hr. 

Step 2: Choose Your Hours

• On the form, it will ask you how many hours you will need per week. If you’re struggling to know how many hours you need, pop us an email - newtownnests@gmail.com. We will be happy to advise! I often find clients ask for too many hours, so feel free to reach out so we can advise you.

• We will come to you every week, typically on the same day and time each week. We can access with keys, or can come when you are in.

• You will have the same helper each week for consistency.

Step 3: Trial Day

• We will arrange a trial day before committing to ongoing support.

• The trial session is charged at the standard hourly rate.

• After the trial, we confirm your long-term schedule and officially begin your service.

Step 4: Tell Us What You Need

• Before each session, simply let us know your priorities for that week. When we get into the groove of things, we often won’t need to ask, but it’s always good to communicate what you need for those hours so we can support you the best we can.

• Over time, we develop a routine based on your preferences, ensuring we know what you like done without needing direction every time.

• Some clients prefer to work alongside us, while others allow us to crack on independently—it’s entirely up to you!

• We can act as a housekeeper/PA, managing tasks independently, or work with you on decluttering projects.

Step 5: Ongoing Service

• Once your service starts, you will sign the T&Cs, and we’ll invoice you monthly.

• Your agreed hours are carried out each week, with changes subject to the notice period in the T&Cs.

• You can increase or reduce hours with notice, and if you wish to cancel, you can do so with 14 days' notice. Please note, we have a 3-month minimum subscription to the service.

• The service fee remains the same regardless of the hours used. For example, if you require 2 hours in a month but have agreed to 4 hours, you will still be charged for the full 4 hours. This policy helps protect our contractors from losing earnings when their time is already allocated. If you wish to reduce your hours in the long term, as mentioned above, please provide us with notice.

  Our service is extremely flexible, allowing you to tailor it to your needs—whether that’s general household help or working alongside us on decluttering projects.

  Complete the interest form today to get started!

Further Information: Our Prices

• We charge £23 per hour for our service. Please take a look at our wonderful home help booklet for the full rundown of how our home help service works. Click here to download the booklet.