Meet the Team

Founder & General Manager

Katie is the Founder and General Manager of New Town Nests, where she leads with a clear goal: to provide thoughtful, reliable, and compassionate support to anyone navigating the difficulties of modern life.

Since launching the business, she’s grown it from a local service into a trusted name known for its personal touch and high standards.

Her role is both strategic and hands-on. Katie steers the company’s direction, supports her team, and drives growth—while also working directly with clients as a household helper. Staying involved on the ground helps her stay connected to the real needs of families and maintain the values New Town Nests is built on.

With a background in client care and operations, Katie combines practical experience with an empathetic approach. She’s passionate about building a service that genuinely lifts the load—offering help that’s not only useful, but meaningful.

Event Planner & Manager

Alex is part of the core team at New Town Nests, where she balances two key roles: supporting clients in their homes as a trusted household helper, and leading our upcoming community project, NTN Village.

With a background in interior design and plenty of hands-on experience managing busy family life (she’s raising three kids, a partner, and a dog), Alex brings a grounded, no-fuss approach to everything she does. Her work is practical, calm, and responsive — whether she’s tidying a home, helping with a school run, or quietly holding space for an overwhelmed parent.

Alex is also behind NTN Village, a new series of community-led support sessions and meetups launching in Edinburgh and Glasgow from summer 2025. The goal is to offer not just in-home help, but also a sense of connection — something many of our clients tell us they’re missing. From gentle postnatal groups to working-parent coffee mornings and practical skill swaps, NTN Village will reflect what New Town Nests has always been about: rebuilding the village, one family at a time.

Erin recently completed her degree in psychology and is now a fully practising psychiatrist, with New Town Nest as her part-time role. She is meticulous in her work — no stone is ever left unturned — and her attention to detail shines in every home she supports.

Erin brings a calm, thoughtful approach and consistently delivers work to an exceptional standard. She balances her professional career and her role with us effortlessly, and clients always comment on her thoroughness and dedication.

Home Helper

Kirsty is a mum of two little ones under five, and someone who’s deeply passionate about supporting families, women, and children. With a background in advocacy, particularly in the field of violence against women and girls, she has spent 10 plus years helping others feel safe, heard, and cared for.

Now, through New Town Nests, she brings that same compassionate, organised, and down-to-earth approach into homes that need a bit of extra support. Whether it's lending a hand with everyday tasks or simply being a calm presence, she’s there to make life a little easier and a lot more manageable.

When she’s not chasing after toddlers or folding laundry, she loves being outdoors, travelling, and unwinding with some good old reality TV. She believes in kindness, connection, and creating a home where everyone feels supported — and she would love to bring that to yours .

Home Helper

Lucy is one of our specialist support providers, offering a wide range of assistance tailored to the needs of our busy clients.

She provides practical, day-to-day support, along with creative ideas for those who wish to declutter and transform their living spaces into brighter, more uplifting environments.

With her bubbly personality and infectious enthusiasm, Lucy has already brought sparkle to six homes, redesigning them into stylish, airy, and welcoming spaces that promote comfort and relaxation.

Her excellent communication skills and extensive caring experience with both children and elderly people mean she feels at ease working with individuals of all ages.

Lucy takes great pride in her attention to detail and commitment to cleanliness, knowing how much a comfortable and well-kept environment can contribute to peace of mind and overall wellbeing.

Previously a primary school teacher, Nicola decided to change careers so she could support people in a different and more hands-on way. She also brings valuable experience from her time working with a cleaning company, which shows in the care and attention she puts into every home she visits.

From the moment she joined us, Nicola has been an absolute joy to work with. She’s warm, bubbly, and naturally puts people at ease. Her work ethic is exceptional, and the feedback we receive from clients is nothing short of amazing — many describe her as a breath of fresh air in their home.

Nicola is genuinely enjoying her role with us. Even with a busy and sometimes stressful home life, she has embraced this new chapter with positivity and resilience. She’s thriving, growing in confidence every week, and we couldn’t be happier to have her as part of our team.

Business Development Manager & Home Helper

Gemma is the Business Development Manager at New Town Nests, where she plays a vital role in growing the business, expanding services across Edinburgh and Glasgow, and ensuring the smooth running of day-to-day operations.

With a strong background in client service and people-focused work, Gemma also works directly with families as a household helper. This hands-on experience gives her invaluable insight into the real needs of the people we support and helps shape the way our services are delivered.

Gemma is incredibly hard-working, reliable, and adaptable — qualities reflected in many of our 5-star reviews. Whether it’s decluttering, providing regular weekly support, or simply being a comforting person to talk to, she approaches every task with dedication and a positive attitude.

As a busy working mum herself, Gemma truly understands the challenges of balancing home, family, and career. Her warm, practical, and empathetic approach ensures that clients not only feel supported but also genuinely cared for.

Whether she’s driving the business forward or rolling up her sleeves to help in someone’s home, Gemma brings energy, compassion, and a commitment to making life easier for the families we serve.